Remote web-based (a.k.a. browser-based) support has been gaining popularity lately. This is because of its simplicity for both end-users and the helpdesk teams.
I've the privilege to view and experience this support when talking to a Dell technical support a couple of months back. The method used is by connecting to the Go2Assist website and take the full control of the notebook that I'm using.
I've also tested with Techinline but for reasons unknown the screen viewing is a little slow.
Watch this label for more info and test results.
I've the privilege to view and experience this support when talking to a Dell technical support a couple of months back. The method used is by connecting to the Go2Assist website and take the full control of the notebook that I'm using.
I've also tested with Techinline but for reasons unknown the screen viewing is a little slow.
Watch this label for more info and test results.
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